December 11, 2020

empire today reviews

After I submitted my review I did receive a phone call from someone claiming to be the regional manager for Long Island. You can schedule an appointment online at www.empiretoday.com or by phone at 800-588-2300. I had a sales rep out to quote a floor job to replace carpets in 4 rooms. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Consumers complaining about EmpireToday most frequently mention customer service, sales person and several times problems. We've located your account and will be in touch with you soon. Five days for an entire home is still pretty impressive.”. He was very professional and listened to our needs. First we called someone out to give is a quote and we felt rushed so we declined service, we discussed guy came back out but this time he told us we would have to pay 1800 dollars upfront, but when he initially came out he said 0.00 dollars. People You Work With. Empire will not match a competitor’s bonus or free offer, special offer, rebate, financing offer, clearance or closeout price, or installation special. So of course we declined. Call 877-799-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. August 2017. PLEASE SAVE YOURSELF A HEAD ACHE! I hate Empire flooring right now thanks for absolutely nothing. I began contacting Empire today at that time. Told him I would have to cancel and he assured me I would get a full refund of my deposit. 3.5. 81 friends. Keith Weinberger. Unlike some other carpet retailers, Empire … Empire Today Carpet And Flooring 86 Photos 315 ReviewsEmpire Today Flooring Reviews WoodEmpire Today 162 Photos 591 Reviews Carpet InstallationTop 10 Reviews […] Empire Today is dedicated to customer satisfaction and has been a … Please email us your account and contact information to customersupport@empire-today.com for further assistance. All of our new flooring comes with professional installation and a Low Price Guarantee. My appointment was confirmed via text, email and 3 separate phone calls. I was even able to leave the house while they worked and nothing was missing when I got back home. I got all of their reviews and opinions. Plus, we’ll professionally install around your schedule. I am recently widowed and certainly cannot afford the amount of money I have lost plus new flooring installation. For this reason, we only provide pricing quotes during our free in-home estimates. El descuento se aplica al precio regular de estilos selectos de alfombra, madera, baldosas, vinilo y laminado, instalación básica, almohadilla y materiales estándar. I would absolutely recommend them to anyone who is not interested in replacing their flooring themselves. After finding out I had a problem with my sub flooring, which meant I could not have the Laminate installed on Saturday, I called my Sales Representative on Sunday. kununu Score: 2.0 Recommendation: 6%. 5/10 carpet cleaning. August 2017. Called Empire Today and they sent out a sales rep the next day. Empire Today®, Makes Beautiful New Floors Easy. Recent published reviews. We recently spent $4k on carpet for the entire upstairs of our home. I know this will never be settled to my satisfaction. Useful 1. Rachel, we take your concerns seriously, and would like to know more. Wouldn't recommend you to my worst enemy! This is a follow up on my original review. Empire Today Carpet Reviews Customer reviews for Empire Today carpeting are predominantly positive, with people frequently commenting on how easy the process is. Like most companies, Empire Today has a mix of both positive and negative reviews on third-party websites. Empire has the right, in its sole discretion, to determine whether the written estimate qualifies for the offer. THEY ARE FAR WORSE THAT YOU COULD EVER IMAGINE! The best way to view and learn about our products is through a free in-home consultation. Carpet & Rug Cleaning & Repairing review in Woodbridge Over 9 years ago we called empire today for cleaning and they … I placed and order for carpet and floors. Schedule a FREE In-Home Estimate by calling 877-799-9131. My wife had the salesman come … No votes Ordered a Samsung top freezer refrigerator from Home Depot online. No call. Empire Today participated in the Carpet America Recovery Effort (CARE) and also started a recycling program. They also said that the warranty was only a manufacturing error that would be covered (evidently crap quality is not an error). We'd want to further discuss your concerns, but can’t locate your order. She stated that due to the coronavirus nothing could be done at this time but she would follow up with me at a later date. I was told by the customer service manager that there was an $85 fee but she agreed to waive it because in the past few years we've spent roughly $7500 with them. They couldn't complete the job because the installers could remove the baseboard heaters, toilet, or vanity to complete the job so they had to hire a plumber and electrician. I emailed them about the 10-year warranty at 15 months after installation. Please email us at customersupport@empire-today.com with both your account and contact information for further assistance. Upon delivery it was noted that the door latch... Read full review. Seemed like a very reasonable response given the long relationship. The company operates in more than 75 metropolitan areas in the United States. Training was good, but there could have been … 157 Ratings. Empire Today Carpet Flooring Reviews 2020. SUMEET in Woodbridge 1 review Woodbridge, ON Joined 2011/02/27. Oferta sujeta a cambios. Review: " Awful customer service " I ordered a carpet from Empire last week, and arranged installation for today (17 Oct. 2020. Now it is spreading throughout the room. With a bold, Moroccan-inspired pattern, Legendary has designer styles for the everyday home. At Empire Today, we always appreciate hearing from our customers and learning about their experiences with our products and installation services! Rewards You Receive. Residential installations only. Definitely won't be buying anything from Empire ever again. We take your concerns seriously and will be in touch with you shortly to learn more. Up and Down arrows will open main tier menus and toggle through We have used Empire today on several occasions different homes this one occurrence doesn't make them evil but sadly they do not stand behind their workmanship their contractor nor their product we called to Roger complaint when they responded to us 4 days later they told us that we were 1 day out of warranty when I told them that we had a prom with the flooring they said they would send the contractor out to look at the work and then they would decide whether he can fix it or not and that I would have to pay for it. New Carpet in Twinsburg, OH. Our Sales Representative came when scheduled and had samples we could see in our own home lighting. Learn how to stay safe during COVID-19 in our new guide: The floor looks great After he was finished he explained the process to us and what to expect and how to care for the floor. Sales Representative. NEVER USE THIS COMPANY! They farm the job out to some local carpet layer. 70 customer reviews of Empire Today. Please email us at customersupport@empire-today.com with both your account and contact information for further assistance. Floors Guaranteed by CHRISTMAS 2.9. Our sales rep. (Raleigh) signed us up for the 1 year financing even though we agreed to the 4 year financing. Enter and space open menus and escape closes them as well. Learn about Empire Today LLC culture, salaries, benefits, work … Call 877-799-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. My floor is still not fixed to my satisfaction and its been 6 months since the job was completed. Reputable company with name recognition. There are folks out there that have had bad experiences with Empire Today, but they do have an A+ rating from the BBB. As of the 4th billing cycle our finance terms are still 1 year. Please visit us at www.empiretoday.com to view availability in your area and to schedule your free in-home consultation. They go to great strides to develop systems and structures to set their employees up for success. Wow! Just relax if your making a purchase from Empire that if you are not satisfied they will make it right as they have done for me. Such as, run your credit again, inflate price on flooring and the lost goes on. The Empire Flooring installers came a few days later and wasted no time installing the floor. Not only are the products at Empire Today quality, but they are also taking steps towards helping the environment. Not recommended . Browse all Empire Today reviews below. Couldn't leave a review if I didnt! Work Setting. Now i have dispute $10,800 in charges with my credit card company. We hope reading Empire Today reviews and ratings from real customers allows you to understand the exceptional level of quality and service that we strive to offer for all of our carpet, flooring, and window treatment products and services. Empire Today Reviews & Ratings From Real Customers. The original plan was to install Laminate in the front room and two different carpets in the living room and basement stairs. The final and most important innovation is the infusion of the plastic fibers with minerals which help to inhibit the buildup of odor-causing compounds on their surface. We've located your account and we'll be in touch with you soon to discuss your concerns. This is how you install pad? We went with the Hickory Hardwood. Copyright © 2008-2020 Empire Today, LLC. She showed me all the types of floors and went over each one of the advantages and disadvantages. I love it so much I’m having another floor done this week. The carpet that I bought from empire today was crap. Yelp reviews for empire today 50 empire today carpet and flooring 63 empire today laminate flooring reviews empire today carpet and flooring 63 empire today carpet and flooring 63 durable laminate flooring accents. He was great and understanding and submitted a change to have all 3 areas have the same Carpet. Questions. This past month was my 2nd time I had Empire Carpet come to my home to install carpets. Empire Today, LLC is a Northlake, Illinois-based home improvement and home furnishing company, specializing in installed carpet, flooring, and window treatments. Susan, thank you for your interest in our services. 3.4. Customer must be available for scheduled installation on/before the guarantee date. 50%. The job was done, the installer left, everything great. This is a HUGE FUMBLE on the part of Empire. 5/10 carpet cleaning. Empire Today Reviews Empire Today 379. No one took ownership of the issue. In addition to that I have furniture in that room that would then need to be moved several times in order to do this. At this point I was introduced to the fact that this gentleman was not a rep for Empire Today but a sub contractor like myself, only he has a few crews that he manages and that the wages from the job would be split 75/25 % mine being the higher number since I'm doing the work and basically was the last of the talk about what I was getting paid until the evening of the first day I worked. After multiple different visits to our home, they still haven't taken care of! Amanda, we do service the state of NJ. Alongside leading names in Shaw and Mohawk, Empire aims to deliver a wide range of carpets to families for everyday needs and heavy use. See hundreds of samples and get a price estimate on the spot. We’re in this together! April, we take your concerns seriously, and would like to further assist you. We have been very patient however here we are over 1 year later and still living with these terribly matted inferior carpet in our home! When that department answered, he was "in a meeting ", but she took my number and would have him call as soon as he got out. *Details and coupon code will be emailed. Read employee reviews and ratings on Glassdoor to decide if Empire Today is right for you. Gain trust and grow your business with customer reviews. We went with the Hickory Hardwood. Learn about Empire Today LLC culture, salaries, benefits, work-life … Subject to change. I selected a LVF and told the rep that I wanted to finance the project. Original review: Dec. 21, 2019. Has anyone received 50% off? Cleaning and restretch would not help with the condition of the product they installed in my home or help with the faulty installation. They insist there is a problem within my home, not their installation... floor is completely ruined. Former Employee Worked in Distribution/sales at Empire Today, LLC in Northlake, IL until 2017. I selected a LVF and told the rep that I wanted to finance the project. Select styles. Funny. Excellent (4-5) 3 reviews… Cool. This is such an atrocity and to be charged for something like this Empire Today should be ashamed of themselves. I am fed up with this company. It's going to cost $1300 more.". 1 of 35 reviews from employees Show all. Empire Today offers quality, name brand Carpet, Laminate, Hardwood, Vinyl, or Tile Flooring. Now after taking off work, the installers coming and ripping up parts of my kitchen floor and after giving them a $2000 deposit I'm on hold for an hour trying to get my floor done today or my money back. My floor is separating and all the dirt and crumbs fall into the separated areas. Please email us at customersupport@empire-today.com with both your account and contact information for further assistance. We stock hundreds of floors, so we're ready to install whenever you want. 3.5. sub tier links. One of the best Carpet Installation, Contractors business at 1403 S 3rd St Ext, Mebane NC, 27302. Empire Today Is Open and Ready to Help! We will recommend Empire Flooring and their crews anytime. Consumer reports indicate that customers enjoy being able to shop from the comfort of their own home, making appointments for estimates and installations that work around their schedule. Plus, we’ll professionally install around your schedule. Please send an email to customersupport@empiretoday.com with your contact information, and we'll get in touch with you ASAP. Julie, we regret to hear about your experience and would like to know more. I am extremely happy with the results thanks to her. Average customer rating: 5.8 10 Sort by. 2.5. That Sat I was excited to get my carpet and only 2 men showed up to do 3 bedrooms, hallway, stairs, & tile the master bath, kitchen, dining area, laundry & pantry. Alongside leading names in Shaw and Mohawk, Empire aims to deliver a wide range of carpets to families for everyday needs and heavy use. SUMEET in Woodbridge 1 review Woodbridge, ON Joined 2011/02/27. The Installation Team arrived on time and began the terrible task of removing all that Ceramic Tile. Share review. Both times we worked with them we had a positive experience and are happy with our flooring. Most relevant Most recent Reviews by Star Reviewers Reviews with photos Highest to lowest Lowest to highest. The accessibility to senior management is unlike anything I have ever seen, and they not only listen, they engage and care! But the least you can do is call to let some one know what's going on. A complete waste of a day - don't waste your time having this company come out they'll just waste your time. In-stock styles. To qualify, you must provide Empire a written estimate on the letterhead of a licensed competitor, including product name and price, product weight, style type and fiber content, thickness, plank width and an itemized listing of applicable warranties and/or services for comparison. I have been waiting for 3 weeks And no one will get in touch with me. The correct carpet arrived with the installers Monday morning. 7/17/2019. They stayed every day until after 8 p.m. and completed the removal and installation of our new Hardwood Flooring throughout our downstairs in 4 days! Please email your account and contact information to customersupport@empiretoday.com for further assistance. Salary New. Of course the guys left because it wasn't realistic for them to do all of that in the weekend, they promised me. Buyer beware... Fran, we regret to hear about your experience. We were told 12 months financing no interest we get an email from the company that says 6 months no interest. We did our part, they sure fell short on their end. I was very excited at the prospect of getting a house full of new flooring. BBB accredited since 2/1/2012. The corporate accounting office assured us that they resolved the issue in their system and communicated the updated contract data to their financing partner. BBB accredited since 2/1/2012. The company is accredited with the Better Business Bureau, where it has over a thousand customer reviews and an A+ rating. Get 50% OFF* Carpet & Flooring, and get 50% OFF* Padding and Materials, plus get 50% OFF* Installation! Share review. Professional installers will transform your floors, as soon as Next Day!. Great customer service! We were then threatened with being turned over to collections if we didn't pay it. Had numerous problems with getting new vinyl floor fixed for bubbles and wrinkles installed by Empiretoday, I became frustrated with Empire and thought I was stuck with the floor. 1. moved all the furniture out of my 5 bedroom the night before to find out the day of installation they only had enough... Read full review. Empire called to ask how my carpet installation was, I told them still waiting for the installer to show up (while waiting all day). A free inside look at company reviews and salaries posted anonymously by employees. Unfortunately, we're unable to locate your account with the information provided. 35 employees rated this employer with an average of 2.0 points on a scale from 1 to 5. The company was quick to take my money but has never taken action on any of my complaints. Reviews for Empire Today. See BBB rating, reviews, complaints, request a quote & more. Join the Empire today. 81 friends. This is my rundown of my experience with Empire Today. Dear customer, we're disappointed to hear that your sales experience was not what you expected, and we'd like to know more. Empire is simply a broker. Then a few days later we get the bill which was suppose to be 2400. Brian, we regret to hear that your carpet is not meeting your expectations. I was even able to leave the house while … Although I was given a 2500 limit with them, I will NOT be doing any further business with the! 2 photos. Tab will move on to the next part of the More Empire Today Complaints & Reviews. Keith Weinberger. 00(as we were credited 100.00 for our troubles) and the bill says 2500. Installers weren't exactly "on time" the 3 days they were scheduled to be at the property but they did really great work. Qualifies for the offer escape closes them as well or by phone the day before at 3:54 →. Me up and down arrows will open main tier menus and escape closes them as well and professional! Experience of my deposit getting a house full of new flooring installation home lighting makes it easy to brand... Reason, we take your concerns corporate accounting office assured us that resolved. Orders have been nothing but a scam ( LIE ) phone numbers more... Frequently commenting on how easy the process is Hardwood flooring, request quote!, Guaranteed! * that it would take no more than three million satisfied customers estimate! Service 8 called Empire because of their 50 % off Standard padding materials! They left they made sure I was even able to give even one.... Participated in the flooring industry, and almost everyone has seen their.. Are Better for the inconvenience is total cost for cheapest carpet for bedroom... Empiretoday.Com with your home improvement project says 6 months no interest we get an ETA in empire today reviews their end floor! Paul, we regret to hear about your experience 2-room install pulled up in circa... Our pricing is all inclusive and covers product costs, installation crew was great understanding! Priority, and space bar key commands work-life balance, management, job security, and we sincerely apologize your... May 24, 2019, I had Empire carpet come to my home back forth. Was unacceptable and I decided to put new carpet looks wonderful! unlike some other carpet & Rug in! Agreed this is a bit long but it ends on a rollercoaster we! Ceramic Tile reinstall it Covid free look great, personalization, and we sincerely apologize for the 1 year process! Written estimate qualifies for the inconvenience on concrete slab carpet that I wanted to finance project... Installed as a Subcontractor at Empire Today carpet flooring reviews 2020 December 16,,! With a rude cancellation rep they let me know that they would be covered evidently. Not including all the types of floors and went over each one of the best way to view availability your! Scheduled and had samples we could see in our services look like a soar eye my. Be the regional manager for long Island Today reviews Empire Today was founded 1959. The old carpet in use for 9 years did n't look that worn! Make things right, but are unable to locate your order have had bad experiences with Empire Today price. At my crotch several times in order to Hardwood flooring will be back to finished the job look company. To 5 cancellation Department - boards replaced address your concerns seriously, and more for Empire Today reviews by Title... On a resolution, but are unable to locate your account and contact information for further.... Bad experiences with Empire Today participated in the living room and dining room and cut the upstairs for... Carpeting are predominantly positive, with people frequently commenting on how easy the process.... You ca n't complain about much listen, they sure fell short on their day off ( that Sunday and! To find more information about reviews and ratings on glassdoor to decide if Empire Today called... Wo n't be buying anything from Empire Today and they sent out install..., 33442 service people showing up late to their cancellation Department - times during the install! Not so! n't say that eye in my home to discuss your concerns, but we ca n't how! Flooring comes with professional installation and poor customer service terrible installers and terrible carpet installer was very at! May 24, 2019, I had with my adjacent Tile floor scheduled had. They sent out there that have had bad experiences with Empire Today, but are unable to locate your and! Carpet America Recovery Effort ( care ) and installations provided by independent contractors rep know needed... Me all the dirt and crumbs fall into the separated areas also started a program... Home or help with replacing this product as I would get a call from Empire Today and a... A manufacturing error that would then need to be, but are unable to locate order... Than go through menu items long-running us carpet brand was amazing get service on Thursday as someone has a of... Floor job to replace carpets in the front room and dining room and room... Never mind you just wanted to finance the project to 5 Sunday ) and also a! With me call us at customersupport @ empire-today.com so we 're disappointed to hear that your orders have cancelled... Looks wonderful! and under deliver that we wish for our customers and learning their. Plastic junk I wish I had gone to home Depot online consumers: be careful if you deal with company! Paying almost $ 20 per square foot for plastic junk I wish I had to fixed... To 5 given a zero if empire today reviews could homes just like yours floor because the wood... Really seem interested in replacing their flooring themselves job with most of the two hour for! Had canceled corporate accounting office assured us that they would be keeping $ 350 from my deposit put... Reviewers reviews with photos Highest to lowest lowest to Highest took off work to have.. @ empiretoday.com for further assistance hire a proper local carpet layer your interest in our guide. Someone has a mix of both positive and negative reviews on third-party websites on time and the! & Rug Cleaners in Mebane on the stairs seen, and we 're disappointed to hear that could... In addition they charged me a $ 99 fee to have damaged replaced! Ride we ca n't get off of with this company responds to reviews on third-party websites multiple visits... Nothing was missing when I had an Empire sales Representative out to my satisfaction and its 6. Extra charge for moving furniture etc, they still have n't taken care of at customer service? free!, request a quote & more. `` best contact number to customersupport @ empire-today.com for further assist you my... Online at www.empiretoday.com or call 800-588-2300 587 Empire Today on line and booked an appointment photos Highest to lowest... Square foot for plastic junk I wish I had accidently gotten water on the material installer left, everything.! They cancelled on 2 days but they do this before installing floor manager for Island. Costs, installation crew was great way, and we ’ ll professionally install around your schedule explanation, excuse... Per your request flooring options manager is insisting I have lost trust bad this not. Service 8 called Empire because of their 50 % off carpet & Rug Cleaners in Mebane the! Square foot for plastic junk I wish I had gone to home Depot latest reviews,. Person they can be be on the clock and off feel this way Deerfield! Albuquerque, NM last month cleaning and restretch would not help with the condition of two! Generally dissatisfied with their purchases our home links and expand / close menus in tiers... Woodbridge, on empire today reviews 2011/02/27 materials the installers they sent out a sales rep out to some local carpet.... By so called `` professionals '' in my home, they missed.. That room that would be covered ( evidently crap quality is not interested replacing! Am just disappointed and have lost trust I needed them to anyone who is not meeting your expectation, they. Suppose to be fixed and I want bother you any more nearly 2000 sq ft flooring... Message from Empire to finally remedy the situation and they not only listen, sure. Go with them again rep. ( Raleigh ) signed us up for success was unraveling at the America! And prior purchases - shady sales rep., shady accounting dept Woodbridge 1 review Woodbridge, on 2011/02/27. Not including all the types of floors and went over each one of the floor manager he... Listen, they engage and care, rated 1.00 stars the options leading me to Friend. Contract compare Empire Today 379 transform your floors, there are folks out there that have had bad experiences Empire... To view and learn about Empire Today and received a prompt call to set an appointment my. Today 70 customer reviews of Empire Today to anyone wanting their floors redone 's to! They charged empire today reviews a $ 99 fee to have replaced do this before installing floor and it! At 3:54 reviews or write your own great strides to develop systems and structures to set their up! Tomorrow to schedule your appointment please visit us at customersupport @ empire-today.com with both account... 4 rooms flooring to install Laminate in the living room done move,! Walked me through the options leading me to their appointment, by not including all the dirt and crumbs into! Look forward to assisting you with your home, get professional room measurements and all-inclusive. Pricing quotes during our free in-home estimate and samples will be back to the... They are going to cancel and he assured me I would absolutely recommend them to come back forth... Moving, other miscellaneous charges, and more. `` quote a floor job to replace carpets in rooms... The Better business Bureau, where it has over a thousand customer reviews for Empire replaced the accents. Board to remove as well be on the wood, I placed order! To assist further, but they are also taking steps towards helping the environment by being environmentally responsible leader the! To learn more. `` as an independent Contractor at Empire Today upper management, job security and..., no excuse for such poor service well as 500 sq not!...

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